FAQ's

What is the shipping policy?
Although the customer may choose a specific shipping company, Excelerate reserves the right to interchange shipping companies but with the corresponding ser...
Tue, May 10, 2022 at 5:27 PM
What is the process and protocols when returning my order?
Return Process and RMA *Refund will be allowed only within 30 calendar days from the date of receipt of merchandise with no exception.* *All authorized...
Tue, May 10, 2022 at 5:24 PM
How do I create and submit a support ticket?
Support Portal Homepage From the Homepage, you can: select "New Support Ticket" which will redirect you to the ticket form  select &qu...
Tue, May 10, 2022 at 5:25 PM
Order Fulfillment times and product lead times
If an orders is processed before 3 PM EST we will do our absolute best to ship it the same day IF they are in stock at our location or one of our warehouses...
Tue, Feb 9, 2021 at 4:20 PM
What if I receive an incorrect or damaged part?
*Do Immediately*  submit a support ticket here: Submit a ticket for a damaged or incorrect item received.  Please always submit as much information/...
Wed, May 11, 2022 at 10:25 AM