Support Portal Homepage
From the Homepage, you can:
- select "New Support Ticket" which will redirect you to the ticket form
- select "Check Ticket Status" if you have an already created ticket
- select the "Ticket" tab which will bring you to our ticket portal where you can both create and view open/pending tickets
Creating a Ticket
*Please look through our knowledge base before submitting a ticket*
- Please enter valid and direct email (This will be our main mode of communication throughout the support process).
- Enter what you need assistance with:
- This will either be "Open Orders" or "Return Request" (Choose open orders for anything other than a return).
- This will drop down to "What can we help with?" (This will allow us to distinguish a cancellation, issue, etc.).
- Lastly, choose a "Goal" or the reason of this request.
- Next, enter your order number (this will help our team locate your original order, and be able to assist you more efficiently)
- Type a short paragraph explaining your request in more depth
- Again, choose a topic that most fits your request in "What brings your here today"
- Finally, press the submit button
Once your ticket has been submitted, our support team will be notified and ready to help!