All orders shipped from Excelerate Performance are packed carefully and correctly. Damaged shipments should be checked in the presence of the carrier. Damage should be reported immediately. You can do so by filling out the form linked here

When filling out this form ensure to include: 

  • Pictures of the damaged product(s)

  • Pictures of the box the product(s) were shipped in

  • The shipping label

  • Your XLR8 Order Number (beginning in 100XXXX)

  • As well as a detailed explanation of the issue, so we can assist you as efficiently as possible.

Please keep all shipment packaging and packing material for carrier inspection, should the need to submit a shipping claim be deemed appropriate by XLR8. 

Shipping claims typically take about 10-15 days to process and update. We kindly ask for your patience throughout this process.

If you are in urgent need of an item, you can submit a second order of the item. If the claim is approved, you will be refunded the price of your original order. Excelerate Performance cannot guarantee claim approval.

WARRANTY: No warranty whatsoever will be given if the defect was caused by customers’ abuse, negligence, mishandling, or improper installation. All merchandise sold by Excelerate Performance is only subject to manufacturer warranty if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. The customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use of any parts.