Although the customer may choose a specific shipping company, Excelerate reserves the right to interchange shipping companies but with the corresponding service time. For instance, if FedEx Ground is chosen we may choose to ship with UPS Ground or vice versa. For Canada, we may ship via DHL instead of UPS or FEDEX. The service and shipping time will remain the same but a different company may be chosen. In some cases, the shipping cost calculated may be significantly different from the actual cost of shipping due to the fact the product may have to drop ship from a manufacturer or warehouse; if this is the case we may contact you to discuss shipping costs or other arrangements.
Shipping to Canada can be calculated by adding the parts you want to shopping cart, then proceeding to checkout. Once there, select your country, Canada, and make sure to type in your postal code. If you do not put in your postal code you will not get a proper quote for shipping. The customer/receiver will be responsible for any duties or taxes charged by UPS or Canada.
Some brands and/or parts will be offered with “Free Shipping” or Flat Rate Shipping, which means that Excelerate will ship the package(s) out via ground shipping methods, or whatever method we deem appropriate, free of charge to the customer or at the designated flat rate. This “Free Shipping” will ONLY apply to packages that are shipped inside the continental 48 United States. All other states and/or regions will incur additional shipping charges.
For those customers who are outside the continental 48 US, i.e. Hawaii, Alaska, Puerto Rico, Canada, Mexico, APO, FPO and/or any PO box and any other international order, or for those customers who want expedited or express shipping (1, 2 or 3 day shipping) we will email or call you with shipping charges. The shipping costs will be calculated on a case by case basis and will be dependent on the dimensional weight of the box and the location of where it will ship to. Parts will not be ordered or shipped until the customer completes the payment for the shipping charges.
In some cases, free shipping can come up as an option on items it doesn’t apply to. Items that are over-sized, have large dimensional weights, weigh over 100 lbs, or require truck freight will not qualify. If this specifically occurs on your transaction, we will either ask for the funds to ship the item or refund your order. We apologize in advance for any inconvenience.